help.petplan.co.uk
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{
"@context": "https://schema.org",
"@type": "FAQPage",
"mainEntity": [
{
"@type": "Question",
"abstract": "It’s never easy to say goodbye to your pet, but if the worst should happen, Petplan will be here to support you. Whilst insurance may be the last thing on your mind, there are a few things you need to think about.",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-12-07T10:20:54Z",
"text": "<p>It’s never easy to say goodbye to your pet, but if the worst should happen, Petplan will be here to support you. Whilst insurance may be the last thing on your mind when your pet dies, there are a few things you need to think about.</p><p><strong>Cancelling your policy:</strong></p><p>Make sure you notify us of your pet’s death by filling in our online cancellation form.</p><p>We will then cancel your policy from the day after your pet’s passing.</p><p>Depending on your current payment date, once you cancel you may be due a refund. Alternatively, you may be charged for any additional days’ cover since your last payment date. If you owe any outstanding premium, we will request this from your bank on the next working day. Refunds will be paid back onto your usual payment card.</p><p>If you pay by Direct Debit and have less than 5 working days left before your next payment is due to be collected we will be unable to stop this collection. We will take this payment as normal and then refund this directly to the bank account for which we hold details.</p><p><strong>Claims:</strong></p><p>The team will be able to help you complete any open claims or submit claims for any treatment your pet was undergoing.</p><p>You may also be eligible to receive a death benefit within your policy. If this is the case, we will transfer the benefit to you, once you have notified us of your pet’s passing.</p><p><strong>Support:</strong></p><p>Losing a pet can be a painful and traumatic time. If you need any extra support, our partners at Blue Cross run a pet bereavement helpline on 0800 138 6515.</p>",
"upvoteCount": 2602,
"url": "https://help.petplan.co.uk/faqs/what-should-i-do-if-my-pet-passes-away"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-12-07T10:20:54Z",
"keywords": "Cover,Covered for Life®,Essential cover",
"name": "What should I do if my pet passes away?",
"upvoteCount": 2602,
"url": "https://help.petplan.co.uk/faqs/what-should-i-do-if-my-pet-passes-away"
},
{
"@type": "Question",
"abstract": "Details of when you can contact our sales and customer service teams and our opening hours are here",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2022-12-12T12:15:21Z",
"text": "<p><strong>Customer Service:</strong> If you have a query regarding an existing dog, cat or rabbit policy, please call our customer service centre on 0345 071 8000.</p><p>Monday - Friday:\t8am - 8pm<br /><p><strong>Sales Team:</strong> You can contact our sales team on 0345 077 1934 if you have a question about purchasing a policy for your pet. However, you can<p>Monday - Friday:\t8am - 8pm<br />",
"upvoteCount": 2202,
"url": "https://help.petplan.co.uk/faqs/when-can-i-call-petplan"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2022-12-12T12:15:21Z",
"name": "When can I call Petplan?",
"upvoteCount": 2202,
"url": "https://help.petplan.co.uk/faqs/when-can-i-call-petplan"
},
{
"@type": "Question",
"abstract": "At Petplan, we'll never charge you more for claiming.",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-08-30T10:37:51Z",
"text": "<p>With Petplan, you'll never pay more for claiming. Your price will increase every year due to a number of factors, such as greater risk of illness as your pet gets older, as well as the cost of vet bills increasing over time. However, our Claims Pricing Guarantee means that we'll never charge you more for claiming.</p><p>Read more about our Claims Pricing Guarantee <a href=\"https://www.petplan.co.uk/pet-insurance/insurance-advice/claims-pricing-guarantee/\" target=\"_blank\" rel=\"noopener\">here</a>.</p><p>You can make a claim online <a href=\"https://www.petplan.co.uk/existing-customers/make-a-claim/\" target=\"_blank\" rel=\"noopener\">here</a>.</p>",
"upvoteCount": 947,
"url": "https://help.petplan.co.uk/faqs/will-my-premium-increase-if-i-make-a-claim"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-08-30T10:37:51Z",
"name": "Will my premium increase if I make a claim?",
"upvoteCount": 947,
"url": "https://help.petplan.co.uk/faqs/will-my-premium-increase-if-i-make-a-claim"
},
{
"@type": "Question",
"abstract": "You have 12 months from the point of the illness or injury taking place in which to submit a claim, this will be based on the start date of the treatment.",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-12-07T10:29:12Z",
"text": "<p>You have 12 months from the date your pet started treatment for an illness or injury in which to submit a claim. Make a claim <a href=\"https://www.petplan.co.uk/existing-customers/make-a-claim/\" target=\"_blank\" rel=\"noopener\">here</a>.</p>",
"upvoteCount": 1855,
"url": "https://help.petplan.co.uk/faqs/what-is-the-maximum-time-limit-for-me-to-submit-a-claim"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-12-07T10:29:12Z",
"name": "What is the maximum time limit for me to submit a claim?",
"upvoteCount": 1855,
"url": "https://help.petplan.co.uk/faqs/what-is-the-maximum-time-limit-for-me-to-submit-a-claim"
},
{
"@type": "Question",
"acceptedAnswer": {
"@type": "Answer",
"dateCreated": "2023-12-07T11:04:26Z",
"text": "<p>Since vet bills vary from region to region, updating your address may affect the price of your policy. Unfortunately, we can’t say at this stage what the impact of your change of address will be as we regularly update our pricing to take into consideration new trends and data. Your change of address will be reflected in the price of your policy at your next renewal. Your renewal premium will also be impacted by the age of your pet and vet bill inflation.</p><p>It’s important you keep information relating to your policy up to date. Your pet must live at the address shown on your Certificate of Insurance, which is a condition of your cover. Please <a href=\"https://https://login.my.petplan.co.uk/login\" target=\"_blank\" rel=\"noopener\">log in to My Petplan</a> to let us know of a change of address.</p>",
"upvoteCount": 683,
"url": "https://help.petplan.co.uk/faqs/change-of-address-affects-to-policy-price"
},
"dateCreated": "2023-12-07T11:04:26Z",
"name": "How will changing my address affect the price of my policy?",
"upvoteCount": 683,
"url": "https://help.petplan.co.uk/faqs/change-of-address-affects-to-policy-price"
},
{
"@type": "Question",
"abstract": "To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question.",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-07-04T15:06:46Z",
"text": "<p>To make a claim simply complete the relevant claim form for the treatment or incident in question. Head to our <a href=\"https://www.petplan.co.uk/existing-customers/make-a-claim/\" target=\"_blank\" rel=\"noopener\">Claims page</a> for more information on how to submit your claim. Your vet may also be able to submit a claim on your behalf. Find out how this works <a href=\"https://help.petplan.co.uk/faqs/can-petplan-pay-my-vet-directly\">here</a>.</p>",
"upvoteCount": 733,
"url": "https://help.petplan.co.uk/faqs/how-do-i-make-a-claim"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-07-04T15:06:46Z",
"name": "How do I make a claim?",
"upvoteCount": 733,
"url": "https://help.petplan.co.uk/faqs/how-do-i-make-a-claim"
},
{
"@type": "Question",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2020-03-30T10:29:25Z",
"text": "<p>If you are a new customer click <a href=\"https://quote.petplan.co.uk\" target=\"_blank\" rel=\"noopener\">Get a quote</a>, enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets.",
"upvoteCount": 705,
"url": "https://help.petplan.co.uk/faqs/how-do-i-buy-multi-pet-insurance"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2020-03-30T10:29:25Z",
"name": "How do I buy multi-pet insurance online?",
"upvoteCount": 705,
"url": "https://help.petplan.co.uk/faqs/how-do-i-buy-multi-pet-insurance"
},
{
"@type": "Question",
"abstract": "Yes, all of our policies include a Pet Therapies benefit as standard.",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2024-04-30T23:01:07Z",
"text": "<p>Yes, our policies include up to £2,000 for cats and dogs (£750 for rabbits) per year for Pet Therapies as standard, as long as the treatment has been carried out by a vet or a member of a recognised association.</p><p>You can claim for hydrotherapy (up to £500 per illness/injury for cats and dogs), acupuncture, herbal medicine and homeopathy if they are recommended by your vet to support your pet's health. For rabbits, you can claim for all of the above listed treatments, as long as they are recommended by your vet. This includes hydrotherapy, up to the £750 limit with no additional limits.</p><p>Therapies such as physiotherapy, osteopathy, chiropractic manipulation and behavioural therapies are also covered within your Vet Bills benefit.</p><p><strong><a href=\"https://login.my.petplan.co.uk/\" target=\"_blank\" rel=\"noopener\">Log in to My Petplan</a> to view your policy documents and see what your pet is covered for.</strong></p><p><strong>Make a claim <a href=\"https://www.petplan.co.uk/existing-customers/make-a-claim/\" target=\"_blank\" rel=\"noopener\">here</a>.</strong></p>",
"upvoteCount": 300,
"url": "https://help.petplan.co.uk/faqs/can-i-claim-for-complementary-treatments"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2024-04-30T23:01:07Z",
"name": "Can I claim for Pet Therapies?",
"upvoteCount": 300,
"url": "https://help.petplan.co.uk/faqs/can-i-claim-for-complementary-treatments"
},
{
"@type": "Question",
"abstract": "Yes we can pay your vet directly if they are happy to receive payment in this way.",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2021-06-25T13:59:22Z",
"text": "<p>Yes we can pay your vet directly if they are happy to receive payment in this way. In most cases, your vet can submit an eclaim which is the fastest way to get the information to us. This means you won't be out of pocket and they'll even submit the claim on your behalf.</p><p>If you check with your vet and they can’t submit an eclaim, please use our <a href=\"https://www.petplan.co.uk/existing-customers/make-a-claim/\" target=\"_blank\" rel=\"noopener\">online form</a> to submit your claim. You can still select whether we should pay your vet or reimburse the policyholder if you have already made payment.</p><p>Once you've made your claim you can track its progress <a href=\"https://www.petplan.co.uk/existing-customers/track-your-claim/\" target=\"_blank\" rel=\"noopener\">here</a>.</p>",
"upvoteCount": 1243,
"url": "https://help.petplan.co.uk/faqs/can-petplan-pay-my-vet-directly"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2021-06-25T13:59:22Z",
"name": "Can Petplan pay my vet directly? How does this work?",
"upvoteCount": 1243,
"url": "https://help.petplan.co.uk/faqs/can-petplan-pay-my-vet-directly"
},
{
"@type": "Question",
"abstract": "Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age.",
"acceptedAnswer": {
"@type": "Answer",
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-12-07T11:07:26Z",
"text": "<p>Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance policy you must start the insurance before your cat’s 10th birthday. On the Covered For Life® dog insurance policy, cover must start from 6 weeks of age and before their 8th birthday. For select dog breeds, cover must start before their 5th birthday. Please contact our friendly Customer Care team on 0345 077 1934 if you have further questions about insuring your dog. On our rabbit insurance policy, cover must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy for dogs and cats.</p>",
"upvoteCount": 266,
"url": "https://help.petplan.co.uk/faqs/can-i-insure-a-pet-of-any-age"
},
"author": {
"@type": "Person",
"givenName": "Petplan"
},
"dateCreated": "2023-12-07T11:07:26Z",
"keywords": "New Customers",
"name": "Can I insure a pet of any age?",
"upvoteCount": 266,
"url": "https://help.petplan.co.uk/faqs/can-i-insure-a-pet-of-any-age"
}
]
}© 2024. I hope you have a nice day.