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{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How can I make changes to my order?","acceptedAnswer":{"@type":"Answer","text":"<p><span id=\"isPasted\" style=\"text-decoration:none;\">Please email us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> as soon as possible if you would like to make changes to your order. Our fulfillment center processes orders quickly, but we’ll do our best to help you with your request.</span></p>"}},{"@type":"Question","name":"How can I check the status of my order?","acceptedAnswer":{"@type":"Answer","text":"<p><span id=\"isPasted\" style=\"text-decoration:none;\">You can view the order status on your Account page, which will be updated after your order is placed and again once your order ships.</span></p>"}},{"@type":"Question","name":"How do I apply a discount code?","acceptedAnswer":{"@type":"Answer","text":"<p dir=\"ltr\" id=\"isPasted\"><span style=\"text-decoration:none;\">To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used. Please note that Glossier Goods Items and Sets are not eligible for promotions or discount codes. </span></p><p><span style=\"text-decoration:none;\">If you’re not sure why a discount code isn’t working you can email us at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> and we can look into it for you!</span></p>"}},{"@type":"Question","name":"Can I use multiple promotions or discounts on my order?","acceptedAnswer":{"@type":"Answer","text":"<p><span id=\"isPasted\" style=\"text-decoration:none;\">You can use only one promotion or discount code per order, but can still receive free shipping when using a promo code if your order qualifies!</span></p>"}},{"@type":"Question","name":"How can I cancel an order?","acceptedAnswer":{"@type":"Answer","text":"<p><span id=\"isPasted\" style=\"text-decoration:none;\">You’ll have the option to cancel your order directly from your confirmation email within one hour. Scroll down to find the "Changed Your Mind?” section. If it’s been longer than 60 minutes, email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> and we’ll help find an alternative solution.</span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\"><br></span><span style=\"text-decoration:none;\">Please note, some orders cannot be self-canceled (for example, Store Pickup orders or gift cards). If you cannot self-cancel, email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> as soon as possible (including your order number and cancel request) and we’ll find a solution.</span></p>"}},{"@type":"Question","name":"I accidentally canceled my order, can I resume it?","acceptedAnswer":{"@type":"Answer","text":"<p><span id=\"isPasted\" style=\"text-decoration:none;\">If you’ve canceled your order on-site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> if you have any questions — we’re here to help!</span></p>"}},{"@type":"Question","name":"I canceled my order, but I’m not sure it went through. Can you confirm it has been canceled?","acceptedAnswer":{"@type":"Answer","text":"<p><span id=\"isPasted\" style=\"text-decoration:none;\">If you’ve canceled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been canceled. If you haven’t received a cancellation confirmation email, let us know at </span><span style=\"text-decoration:underline;\">gTEAM@glossier.com</span><span style=\"text-decoration:none;\"> (and include your original order number) and we’ll take a look!</span></p>"}}]}

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