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{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"How to get started - common questions and first steps","acceptedAnswer":{"@type":"Answer","text":"<p>This article will cover some of the most frequently asked questions and walk you through the first steps to get your operation up and running on Cartpanda.</p>\n<h1 id="whatareprocessingfees">"What are processing fees?"</h1>\n<p>The fees for international transactions through Cartpanda Pay vary according to the selected plan, starting at 9.9% + R$ 1.50 per sale, regardless of the currency of the transaction.</p>\n<p>Light: Flat fee for international sales – 9.9% + R$ 1.50 per sale</p>\n<p>Starter: Flat fee for international sales – 9.5% + R$ 1.50 per sale</p>\n<p>Premium: Flat fee for international sales – 9.0% + R$ 1.50 per sale</p>\n<p>Advanced: Flat fee for international sales – 8.5% + R$ 1.50 per sale</p>\n<h1 id="doyouholdanymoneyinreserve">"Do you hold any money in reserve?"</h1>\n<p>Cartpanda Pay holds a 5% reserve on receivables for 90 days.  </p>\n<p>This amount is used to cover potential future chargeback costs in your operation.  </p>\n<p>To better understand how the reserve system works, check out our article in the <a href="https://help.cartpanda.com/en-us/article/what-is-the-reserve-on-cartpanda-pay-1w6dghg/">Help Center.</a></p>\n<h1 id="whatarepayouttimes">"What are payout times?"</h1>\n<p>The payout release time for orders depends on your contract with Cartpanda.  </p>\n<p>This period can range from <strong>2 to 14 calendar days</strong>.  </p>\n<p>The countdown starts from the payment confirmation. So, if your contract specifies a <strong>2-day payout period</strong> and you make a sale on <strong>January 1st</strong>, the balance will be available for withdrawal on <strong>January 3rd</strong>. </p>\n<h1 id="doyouhaveacheckoutdemo">"Do you have a checkout demo?"</h1>\n<p>Yes! We have a demo of our checkout available.  </p>\n<p>To access it, sim</p>"}},{"@type":"Question","name":"S2S Postback","acceptedAnswer":{"@type":"Answer","text":"<p>S2S (server-to-server) postback is a tracking method that you can use as both a vendor and an affiliate to notify your marketing platform (e.g. Redtrack) about your sales/conversions. This system sends the conversion directly from our server to the marketing platform's server.</p>\n<p>It is mainly composed of two elements: <em>promolink</em> and <em>postback URL.</em></p>\n<h3 id="promolink">Promolink</h3>\n<p>The <em>promolink</em> is the electronic address (URL) that will be used to promote the product on marketing platforms. In other words, it is the campaign link.\nIf you are a vendor, it will be the product link + <em>click ID.</em>\nIf you are an affiliate, it will be the product's affiliate link (link containing your <em>afid)</em> + <em>click ID.</em>\nSome marketing platforms generate this link automatically with the <em>click ID</em> and other parameters.</p>\n<h3 id="postbackurl">Postback URL</h3>\n<p>This link works as a receiver of conversions and sales information. It is provided by the marketing platform you are using and it is through this link that our system will send the information so that your campaigns are properly updated.</p>\n<p>In the integration setup step, follow the instructions to use it properly.</p>\n<h1 id="steponecreatingtheintegration">Step One: Creating the Integration</h1>\n<p>You will need to access the S2S integrations configuration page under <a href="https://accounts.cartpanda.com/settings/pixels">Admin > Tracking & Scripts > S2S Tracking</a> and click on <strong>New Integration</strong>.</p>\n<p>If you are an <strong>affiliate</strong>, you will need to configure the S2S integration directly on the product under **Products &gt; All Products &gt; Produ</p>"}},{"@type":"Question","name":"Add tracking codes to orders via spreadsheet","acceptedAnswer":{"@type":"Answer","text":"<p>Adding tracking codes to your orders using spreadsheets is a very simple process.</p>\n<p>First of all, you need to access your order list, in <strong>Orders > All orders</strong>, and select the orders you want to add tracking codes to.</p>\n<p>After that, click <strong>export</strong> to generate the spreadsheet .csv file.</p>\n<p>|| Important: Orders cannot be archived for tracking to be entered correctly via spreadsheet.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/626e5bed518e1800/image_171x0f5.png" alt="" /></p>\n<p>Once the file is ready, access a spreadsheet manager, such as Excel or Google Drive's spreadsheet manager, and open your file.</p>\n<p>Navigate to the <strong>tracking_no</strong> and <strong>Tracking Code</strong> columns and add the tracking codes, then save the file in .csv format.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/2a11bf4d91627e0/685ef47b-2bab-4cc0-8f4e-8fa6ce_1vv58gq.png" alt="" /></p>\n<p>Access your orders tab again, click on <strong>Import</strong> and upload the updated file and click on <strong>Import</strong> again.</p>\n<p>After that, your orders will be automatically updated to <strong>FULFILLED</strong> with the tracking code inserted in our platform.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/626e5bed518e1800/image_19g1yzz.png" alt="" /></p>"}},{"@type":"Question","name":"For affiliates: affiliating to a product and finding your promotion link","acceptedAnswer":{"@type":"Answer","text":"<h1 id="firststeps">First steps</h1>\n<p>Once the identification is completed in your Cartpanda account, you can start selling as an affiliate. </p>\n<p>To find products, you can either browse the affiliate marketplace or use an invitation link you may have received from a vendor or affiliate manager</p>\n<p>To go to the marketplace and discover new products, click on <strong>Marketplace</strong> menu on the left side panel.</p>\n<p>There you'll find several different products that you can request affiliation by simply clicking on the product and then clicking <strong>Request Affiliation</strong>. After that, you just need to wait for the seller to approve your request.</p>\n<h1 id="affiliateinvitation">Affiliate invitation</h1>\n<p>If you have an affiliate invitation link, simply copy and paste it into your browser or click on the link that was provided to you.</p>\n<p>A new window will open, displaying detailed information about the product, available offers, and commission rates.</p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/626e5bed518e1800/captura-de-tela-2025-01-29-120_ikghgl.png" alt="" /></p>\n<p>If you agree to the terms, click <strong>Request Affiliation</strong>. After that, you just need to wait for the seller to approve your request.</p>\n<h1 id="gettingtheproductlink">Getting the product link</h1>\n<p>Once approved, go to <strong>Products</strong>, then navigate to <strong>Products I Promote</strong>.</p>\n<p>From there, click the link icon on the right to access your affiliate links. </p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/626e5bed518e1800/captura-de-tela-2025-01-28-175_1xynas6.png" alt="" /></p>\n<p>| The links you use will depend on your strategy, but we recommend usi</p>"}},{"@type":"Question","name":"What is the reserve on Cartpanda Pay?","acceptedAnswer":{"@type":"Answer","text":"<p>When accessing the Cartpanda Pay dashboard, you may have come across the <strong>"Reserved Balance"</strong> field. Want to know what it means and how it works?  </p>\n<p>We're going to break it down in a simple and straightforward way. Let's dive in!  </p>\n<h1 id="whatisthereservedbalance">What is the reserved balance?</h1>\n<p>A percentage of all orders processed through Cartpanda Pay is placed into a reserve. This reserve acts as a special balance used to cover potential future chargebacks.  </p>\n<p>In other words, this balance will be used to cover any negative balances applied to your account.  </p>\n<p>Keep in mind that refunds or chargebacks are automatically deducted from your available balance, and the reserved balance is transferred to your available balance once the retention period ends.  </p>\n<h1 id="howlongisthebalanceheld">How long is the balance held?</h1>\n<p>The reserve balance is held for <strong>90 days</strong> after being added to your account. After this period, it is automatically transferred to your available balance for withdrawal.  </p>\n<p><strong>Each order has its own individual release date.</strong>  </p>\n<p>For example, if you make a sale today, it will be released from the reserve in <strong>90 days</strong>. If you make another sale tomorrow, that sale will also be released in <strong>90 days</strong>, independently of the first one.  </p>\n<h1 id="whatisthereservepercentage">What is the reserve percentage?</h1>\n<p>The standard reserve rate is <strong>5% (domestic transactions) and 10% (international transactions)</strong> per order, automatically deducted from all sales. However, after a certain period of using Cartpanda Pay, you can request a renegotiation of this percentage.</p>"}},{"@type":"Question","name":"EagleLabs Integration Guide","acceptedAnswer":{"@type":"Answer","text":"<p>For those working in the <strong>international nutraceutical market</strong> and needing to integrate with <strong>EagleLabs/Fullstack</strong>, just follow these steps.  </p>\n<h1 id="cartpandaintegration">Cartpanda Integration</h1>\n<p>The integration is based on having <strong>products and/or variants created with an SKU</strong>.  </p>\n<p>For SKUs, it's important to follow this format:  </p>\n<ul>\n<li>XXX1BOTTLE </li>\n<li>XXX3BOTTLES  </li>\n<li>XXX6BOTTLES  </li>\n</ul>\n<p>The <strong>XXX</strong> can be anything (such as your product name), followed by the number of bottles.  </p>\n<p>${color}<a href="REMEMBER:">#212fe8</a> If you want to separate your upsell orders, make sure to use the <strong>same SKU</strong>. Example: <code>"XXX6BOTTLES"</code>  </p>\n<p>For example, let's say your product is called <strong>FlexiCure</strong>, and you have three variants based on bottle quantity.  </p>\n<p>Your SKUs could be:  </p>\n<ul>\n<li>FLEX1BOTTLE </li>\n<li>FLEX3BOTTLES  </li>\n<li>FLEX6BOTTLES </li>\n</ul>\n<p>Alternatively, if you decide to create three <strong>separate products</strong>, one for each quantity, you can assign SKUs inside each product:  </p>\n<h1 id="eaglelabsfullstackintegration">EagleLabs/Fullstack Integration</h1>\n<p>Once the SKUs are set up, you’ll need to <strong>contact the EagleLabs/Fullstack team</strong> and provide your <strong>store slug</strong> and <strong>token</strong>.  </p>\n<p>You can find both in your <strong>Cartpanda dashboard:</strong>  </p>\n<p><img src="https://storage.crisp.chat/users/helpdesk/website/626e5bed518e1800/markup-on-2024-05-21-at-140332_1tspce9.png" alt="" /></p>"}}]}

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